British Hospital
More than 160 years of professional, warm and human attention make the British Hospital an emblematic organization in the provision of health services. Maintaining its leadership under high standards of quality and efficiency led them to choose Software Testing Bureau in 2021 to guarantee the functionality of their systems and the efficiency of the technological initiatives of their digital health projects.
Challenges faced
Due to the accelerated dynamics of their technological field, it was essential to strengthen their QA unit with the services of an outsourced company that would help them solve the following situations:
- Work overload, since at that time they had only one person dedicated to software testing, on whom depended the responsibility of testing all the modules of their management system.
- Limited testing priority due to the person´s limited time availability.
- Lack of test coverage. Many scenarios and use cases could not be fully tested, increasing the risk of errors and failures in production.
- Delays in software delivery due to limited ability to test efficiently and on time.
Lack of availability made it difficult to document test cases and standardize processes, making it impossible to replicate tests and maintain consistency over time.
A team of specialists provided by STB, highly trained in functional testing, API, agile methodologies, test automation, project management and ready to obtain ISTQB CTFL certifications, was formed and integrated into the hospital´s various software development teams.
The contribution of our specialists generated significant benefits in the following aspects:
- Acceleration of development and innovation initiatives.
- Standardization of QA processes and exhaustive maintenance of documentation.
- Implemented best management practices based on agile methodologies that unify and facilitate team processes and project management in JIRA.
- Significantly improved communication by parameterizing success criteria with the various departments and implementing mechanisms to transfer information between the development and testing teams through clear and regular channels, such as internal chats and daily meetings.
- Sixty percent of manual testing time was saved and automated. For this project, the STB team is using STELA to automate test cases for the institution´s admissions, query handling, CRM, and self-service portal processes.
- Visibility of results and quality management through detailed progress reports, achievements, monthly and quarterly management reports provided to coordinators and technology management.
- Satisfaction of patients and users of the institution in the provision of technological services that favor the management of their health and the connection with the entity.
